Returns & Exchanges
At Ampace, we stand behind the quality of our high-performance power solutions and offer a 30-day satisfaction guarantee for all purchases. If you are not completely satisfied with your electronic device, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, manuals, and accessories that were included in the initial shipment.
Ship to Ampace
Affix the provided shipping label to the exterior of your package and drop it off at any authorized carrier location for transit to our processing center.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing