Frequently Asked Questions
Everything you need to know about your Ampace electronics experience.
What kind of warranty comes with Ampace products?
All Ampace electronic devices come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship. Extended protection plans are available at checkout.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all high-value electronics are fully insured during transit and require a signature upon delivery.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories, cables, and manuals to be eligible for a full refund.
Do you offer technical support for device setup?
Yes, our dedicated technical support team is available via live chat and email from 9 AM to 6 PM EST to assist you with initial configuration and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for qualifying purchases.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your shipment's progress.